Onboarding
KYC Policy
How we verify who you are, what we ask for, and how long it takes.
The verification process
- 1
Submit
Upload your identification and proof of address from the KYC page inside your portal.
- 2
Review
Our compliance team checks document validity, matches details to your profile and screens against sanctions lists.
- 3
Outcome
You are notified in the portal. Verified accounts unlock full transfer limits and international payments.
Accepted documents
- Passport, national ID card or photo driving licence
- Utility bill or bank statement dated within three months
- Certificate of incorporation and register of directors, for companies
- Source of funds evidence for higher-value relationships
- Documents must be in colour, uncropped and fully legible
- Files up to 20 MB in PDF, JPG or PNG format